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How can you insure your customers are happy?

I’ve read several books that attempt to identify the equation for happiness and one of the common components in these books is how the idea of expectations plays into happiness. For example, the book Solve for Happy by Mo Gawdat suggests that the equation for happiness is as follows: Happiness ≥ Your perception of Events […]

Leveraging the Real Superpower of a Cheetah

In a recent meeting while discussing the challenges of satisfying demand in the midst of interrupted supply chains, shortages of labor, and input costs that are anything but stable, the board president reminded the group of the Cheetah… The Cheetah is the fastest animal on the planet.  It has been clocked at speeds of 75 […]

Are you like a turtle crossing a busy road?

It must be the time of the year, but I’ve seen two turtles attempting to cross busy streets just in the last week. One of them was a young turtle who looked to be wandering in circles (but still in the road) but the other one was a full grown box turtle that was plowing […]

Do You Assume Good Intent?

What’s the first thing that comes to mind when someone doesn’t return a phone call or email?  When you’re stood up for a business meeting with a prospect, where does your mind go?  A good friend is a no-show for a lunch you planned, what’s your reaction? If your response to all these situations leans […]

Does your business have a theme for this year?

How do you get a team of people to rally around whatever’s most important in your business? How do you get everyone to understand and focus on what’s going to make a difference this year (or this quarter)? One possibility is to use Thematic Goals as the foundation of your strategic planning process. The idea […]

Leadership 101: A Quick Litmus Test for Leaders

The topic of leadership is always one that gets a lot of attention.  Leadership styles, effectiveness of leaders, ability to lead in crisis, leadership in change management, and succession leadership are just one handful of the examples of leadership terms you’ve probably heard at one time or another.  But what are some simple indicators to […]