Articles on: Culture

Building a Small Business Culture That Drives Retention

This is a guest post from Luke Miller (see bio at the end) – Thanks Luke! Small businesses are a constant source of hustle and bustle. Unlike large companies where hundreds of thousands of customers visit multiple branches daily, every customer matters in a small business setting — and that can be the difference between […]

Is your Family Culture helping you win?

How would you describe your business environment? Is it professional and corporate? Is it warm and friendly? Is it a family? Or maybe you don’t really have a consistent environment and it depends on who’s around that day… I know lots of business owners who pride themselves on treating their employees like family (which often […]

You Need a Foundation of Values to Drive Growth

Entrepreneurship is more of an art than a science. Every business, and business owner, is different. But… that doesn’t mean there aren’t some universal truths that can help you steer towards long term success. As an example, customers must be willing to pay for your product or service (not just like it, not follow you […]

Want to engage someone? Try this…

You’ve likely had this experience. You meet someone at a networking event and you introduce yourself You start with your name – ‘Hi, I’m Joe Smith’. And then… almost certainly… you tell them your title or your job. ‘I’m the VP of Stuff at Company X’ or ‘I’m an accountant’, or ‘I own Business Y’. […]

When’s the last time you thought about Trust?

There are a handful of things that can be a huge pivot point for any businesses prospects going forward. Get them right and things will likely be good. Get them wrong and you’re probably soon to be out of business. One of those things is trust…! I’ve recently had a really bad business experience and […]

Do You Deliver on Your Promise?

Just do what you say.  It seems like a simple request, but we all know in business and in life that is much easier to say than consistently do.  There’s a KC area business, Grandma’s Catering currently running a radio spot that speaks to this idea of delivery on your promise.  Their promise is “100 […]