Blog

How do you know if you have a great culture?

Do you have a great team?  How do know? In his recent book The Culture Code, author Daniel Coyle suggests a pretty simple test to tell whether or not you’ve got a healthy culture that’s supporting a high performance team.  The suggestion actually comes from one of the many great teams that he studied as […]

Smiles are Free – What’s Your Team Doing?

Great Customer Service (or the lack of) has always intrigued me.  How some companies simply get it and others can’t see the forest for the trees when it comes to this critical attribute for business success. One of the things that baffles me the most around the topic of customer service is the vast majority […]

Your Business is like a Cow…

One of my favorite small business finance books* is Greg Crabtree’s Simple Numbers, Straight Talk, Big Profits.  He takes what is typically viewed as a dry, painful topic and makes it compelling – and more importantly he cuts through a lot of noise and shares some excellent, practical advice on how to create a profitable […]

Business Lesson: Calculating the cost of Mistakes

Mistakes are part of life and part of business.   Some of the biggest lessons learned come from mistakes. We can all agree on that.   However, in business, excessive mistakes can not only be costly, they can potentially destroy the company.    We have to learn from our mistakes…or run the risk of repeating them. In many […]

Want a better team? Try ‘Magical Feedback’…

You might not know this, but companies that place in the top 100 Best Places to Work substantially outperform other companies – in productivity, stock price, retention… pretty much across the board.  Why is that?  Because typically those companies have a great team culture and that makes a huge difference. Old school thinking would tell […]

Unleash the Power of Purpose…

If you want to see an employee or a team really come to life, help them figure out their purpose and set them loose! It is one thing to have a job, it is entirely another to have a purpose.  A job can be anything from owner/CEO of the business, to manager, or any one […]