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How can you insure your customers are happy?

I’ve read several books that attempt to identify the equation for happiness and one of the common components in these books is how the idea of expectations plays into happiness. For example, the book Solve for Happy by Mo Gawdat suggests that the equation for happiness is as follows: Happiness ≥ Your perception of Events […]

The Power of Gratitude

Gratitude.  Are you expressing it today?  Are you sure?  It’s not always easy to do.  Life can throw us some unexpected curve balls and there are certainly times when it can be hard to feel any level of gratitude about the circumstances we find ourselves in.   But usually, if you look hard enough you can […]

What does Zorro have to do with your success?

You may not know this, but it’s been repeatedly proven in scientific studies that Happiness drives Success. That may initially feel counter-intuitive but when you think it through it makes sense. Remember back to a time when you were performing really well. More than likely you were focused, you weren’t nervous or anxious or scared, […]

Want to get more done? Be Happy…

When’s the last time you proactively focused on being happy? Or at least consciously having a positive outlook? Most of us tend to react to what’s in front of us and unless you’re just one of those naturally ‘sunny’ people, the odds are that your daily challenges will eventually bring out negativity and stress, which […]

How do you say ‘Thank You’?

How do you say Thanks?   There are hundreds of ways to do it.   A study a few years back found the average American says “Thank you”  2,000 times/year.  That actually sounds a little low.   But the unfortunate flip-side of this was that although we say thank you at a fairly high rate, we actually only […]

Thoughts on ‘Solve For Happy’

Over the last few years, there’s been a lot of discussion about the concept of Happiness.  From a business perspective, my first exposure to the science behind the study of happiness was in references from Tony Hsieh (CEO of Zappos) in his book Delivering Happiness.  In fact, Tony and his team at Zappos so believe in […]