Blog

Eight Drivers, Three Metrics, One Result

How do I know if my business is healthy?  Where should I be looking?  What are the best diagnostic tools?  What metrics best reveal the health of my company?  Though the specific answers will vary from industry to industry there are three categories that apply across the board.    In the same way an annual physical […]

Is your team Entitled or Empowered?

One of the big challenges to being an entrepreneur / business owner is that the scope of what you worry about quickly expands to include everything in your business ecosystem – your employees, your customers, even the vendors that you work with. You do your level best to balance the needs of everyone against what […]

Cutting the cord and Gleicher’s Formula

We all do it from time to time.  We waffle back and forth on a decision and when we finally decide to follow through and do it, the only question we end up asking ourselves is, “Why did I wait so long to do that?”   Why is it so hard to change?   This past […]

How do you know if you have a great culture?

Do you have a great team?  How do know? In his recent book The Culture Code, author Daniel Coyle suggests a pretty simple test to tell whether or not you’ve got a healthy culture that’s supporting a high performance team.  The suggestion actually comes from one of the many great teams that he studied as […]

Smiles are Free – What’s Your Team Doing?

Great Customer Service (or the lack of) has always intrigued me.  How some companies simply get it and others can’t see the forest for the trees when it comes to this critical attribute for business success. One of the things that baffles me the most around the topic of customer service is the vast majority […]

Your Business is like a Cow…

One of my favorite small business finance books* is Greg Crabtree’s Simple Numbers, Straight Talk, Big Profits.  He takes what is typically viewed as a dry, painful topic and makes it compelling – and more importantly he cuts through a lot of noise and shares some excellent, practical advice on how to create a profitable […]